1. Definitions
In this policy:
- Service means the website (sapthagiriroomsbooking.com) and any related booking or support services we offer online.
- Personal Data means information that identifies you or can reasonably be used to identify you.
- Usage Data means information collected automatically when you access or use the Service.
- Cookies are small data files stored on your device to remember preferences and settings.
2. What Information We Collect
2.1 Personal Information you provide
When you contact us or make a booking, you may provide:
- Name, email address, phone number
- Booking details (check-in/check-out dates, room type, special requests)
- Payment details when required for a reservation (note: where payments are handled by third-party providers, we may receive only confirmation of payment)
- Any other information you voluntarily submit (e.g., messages, preferences)
2.2 Usage & Device Information
We and our service providers automatically collect technical and usage information, such as:
- IP address, browser type/version, device type
- Pages visited, date/time of visit, referring site, duration of visit
- Performance and diagnostics data
2.3 Cookies & Tracking
We use cookies and similar technologies for site functionality, analytics, and preferences. You can control cookie settings via your browser, but disabling cookies may affect site features.
3. How We Use Your Information
We use personal information for purposes including:
- Delivering and managing bookings, confirmations, and changes
- Providing customer support and responding to inquiries
- Communicating important notices (booking updates, safety information)
- Improving and personalizing our website and services
- Marketing and promotional communications, where you have consented to receive them
- Fraud prevention, legal compliance, and protecting our rights
5. Data Retention & Deletion
We retain personal data only as long as necessary for the purposes set out in this Policy and to meet legal, tax, or accounting obligations. You may request correction or deletion of your personal data by contacting us; we will respond in accordance with applicable law. Note that we may retain anonymized or aggregated data indefinitely for analytics and service improvement.
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure — please take care when sharing personal information online.
7. International Transfers
Because we work with third-party providers and may operate across borders, your information may be processed in jurisdictions outside your country. When we transfer data internationally we implement appropriate safeguards required by applicable law.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us so we can promptly delete it.
9. Third-Party Links
Our site may include links to other websites. We are not responsible for third-party privacy practices. Please read their privacy notices when visiting third-party sites.
10. Your Rights & Choices
Depending on your jurisdiction you may have the right to access, correct, delete, or port your personal data, object to or restrict processing, and withdraw consent. To exercise any of these rights, contact us using the information below. We will honor your request to the extent required by local law and may require identity verification for security.
11. Contact Us
If you have questions or would like to make a request regarding your personal information, please contact:
Email: sapthagiriresthouses@gmail.com
Phone: +91 90249 74755
Address: Balaji Nagar, Tirumala, Tirupati, Andhra Pradesh 517504